Frequently Asked Questions

MOQ is 1 unit for most models. You can order a single reformer, wunda chair, ladder barrel, or cadillac to test quality before placing a larger wholesale order.

Yes. Sample units are available. Pricing and availability vary by model — ask via WhatsApp for current sample fees and lead time. Sample charges and any bulk-order credit are confirmed in writing before payment.

Please contact us via WhatsApp or the inquiry form to confirm current payment terms, which depend on order size, destination, and whether you are a new or returning buyer.

Lead time varies by model and order quantity. Contact us with your order details for a confirmed production and shipping timeline. We provide pre-shipment photos or video on request.

Current listings include maple, other wood-frame, walnut-finish, and aluminum options. Material descriptions can differ by model, so ask us to confirm the exact frame material and finish in writing.

Compare the exact species or construction, dimensions, machine weight, finish, accessories, and intended use. We will confirm those fields for the models in your shortlist.

Spring type, tension, and quantity vary by model. Ask us to include the exact configuration and accessory list in your quotation.

Yes, most equipment requires some assembly after delivery. We provide assembly instructions. For full tower cadillac models, the tower frame is assembled on-site. No specialist tools are usually required.

Warranty scope varies by model and order. Ask us to include the applicable warranty terms in your written quotation.

Available shipping methods and trade terms are confirmed for each order. Send the destination, model, and quantity so we can check the applicable options.

Send us the destination country or port, model, and quantity. We will check available shipping options, estimated lead time, and the trade terms for that order.

Factory visits may be arranged for serious buyers. Please contact us via WhatsApp to discuss your visit plan and availability.

Yes. We accept custom logo, leather color, frame finish, and packaging for OEM and private label orders. Send us your requirements via WhatsApp and we will confirm feasibility and pricing. See our OEM page for details.

Vector files (AI, EPS, SVG) are preferred for logo customization. High-resolution PNG or PDF is also accepted. Send via WhatsApp or email when requesting an OEM quote.